PRIVACY POLICY
The Resolute Coach, LLC, (”The Resolute Coach”) a limited liability company with its principal place of business in Cumming, GA 30028 processes Personal Data (as defined below) in the course of its business, including the Personal Data of people browsing the website of The Resolute Coach (the “Site”).
The purpose of this “Privacy Policy” is to inform all individuals from whom Personal Data is collected by The Resolute Coach (“You” or “Your”) how The Resolute Coach collects and uses such Personal Data and how You can control its use.
SCOPE OF THIS PRIVACY POLICY
This Privacy Policy sets forth the principles and guidelines governing the protection of Your Personal Data including the Personal Data collected on or through the Site.
The Resolute Coach collects Personal Data either online (including via email) or offline and this Privacy Policy is applicable regardless of the means of collection or processing.
Personal data (“Personal Data”) means any information relating to an identified or identifiable person. An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the person.
Non-Personal Data means any information that does not result in the identification of a person.
For visitors and users of the Site: each Sites is subject to Terms of Use that can be found on each Sites and are incorporated into this Privacy Policy. Your use of the Site and any Personal Data You provide on the Site are subject to the terms of this Privacy Policy and the applicable Terms of Use.
2. DATA COLLECTED
a. Visitors
Visitors are individuals who visit the Site without registering themselves. Their Personal Data likely includes:
IP and/or MAC address
Cookies (as described below); and any other Personal Data as may be relevant for the purposes listed below.
b. Users
Personal Data collected (including from those who visit Site and enter information) for the purposes listed below likely includes:
title; first and last name; postal address; email address; telephone number(s); login and password; university, degree and courses taken; type of organization (company, school, university, etc.), organization name, organization size, department and job title; industry and industry sub-industry sectors;
people to whom purchases are shipped; financial data (credit card number and expiry date, name and address of the cardholder);
IP and/or MAC address; Cookies (as described in section 10); and any other Personal Data as may be relevant for the purposes listed below.
In all cases, however, the Personal Data gathered is limited to data necessary for the purposes described in Article 4 below.
For visitors and users of the Site: in order to use certain functions and features of the Sites, The Resolute Coach requires that You provide certain Personal Data when visiting or using the Sites. You are free to decide whether or not to provide all or part of Your Personal Data. However, if You choose not to provide all or part of this Personal Data, the purposes as described in Article 4 hereafter might not be achieved or not properly achieved, some areas and functions of the Site may not function properly and/or You may be refused access to certain pages on the Sites. In particular, You will not be authorized to purchase software licenses or other products or services via the Sites.
3. PURPOSES AND LEGAL GROUNDS FOR PROCESSING PERSONAL DATA
Whether You are a visitor or a user, The Resolute Coach collects Your Personal Data for the following legal grounds and for the following purposes:
Processing activities based on Your consent:
To improve Your user experience;
To recognize that You have given Personal Data so You don’t need to do it for every web page requested;
Processing activities based on The Resolute Coach’s legitimate interest:
In addition, when You are a user, The Resolute Coach collects Your Personal Data on the following legal grounds and for the following purposes:
Processing activities based on Your prior consent:
To enable You to request and receive information on The Resolute Coach and The Resolute Coach services from The Resolute Coach;
To ascertain Your requirements and interests and provide You with the most suitable services;
To enable The Resolute Coach to manage its marketing;
To enable You to register for a seminar, webinar, or event;
The Resolute Coach may provide a hashed user ID to third party operated social networks or other web offerings (such as Twitter, LinkedIn, Facebook, Instagram, or Google) where this information is matched against the social networks’ data own data bases in order to display to You more relevant information.
Processing based on The Resolute Coach’s legitimate interest:
To enable The Resolute Coach to manage its marketing activities for other services if You are already using The Resolute Coach products and services;
To manage the The Resolute Coach obligations related to applicable export laws, trade sanctions, and embargoes issued, without limitation, by the European Union and its member states, and of the United States of America. This may include (i) automated checks of any user registration data as set out herein and other information You provide about Your identity against applicable sanctioned-party lists; (ii) regular repetition of such checks whenever a sanctioned-party list is updated or when You update Your information; (iii) blocking of access to The Resolute Coach services and systems in case of a potential match; and (iv) contacting You to confirm Your identity in case of a potential match;
Generally, when consent is not required, You cannot opt out of non-marketing related communications that are required for the relevant business relationship. With regard to marketing-related communications (e.g., emails and phone calls), The Resolute Coach will (i) where legally required, only send You such communications after You have opted in, and (ii) provide You the opportunity to opt out of receiving further marketing-related communications from The Resolute Coach.
When You register for an event organized by The Resolute Coach, The Resolute Coach may share Your name, company, and email address with other participants and sponsors of the same event for the purpose of communication and the exchange of ideas. In addition, The Resolute Coach may ask You for information about Your health for the sole purpose of identifying and being considerate of individuals who have disabilities or special dietary requirements throughout the event.
Subject to applicable local law, by providing Personal Data such as but not limited to e-mail address, You hereby expressly authorize The Resolute Coach to use it together with other relevant Personal Data to send You commercial or marketing communications. The Resolute Coach might also use Your email address for administrative or other non-marketing purposes (for example, to notify You of significant changes to the Site).
4. PERSONAL DATA RETENTION PERIOD
The Resolute Coach does not store Your Personal Data for more time than necessary. Retention periods may vary depending on the data categories and the processing activities.
Where The Resolute Coach is processing and using Your Personal Data as permitted by law or under Your consent, The Resolute Coach will store Your Personal Data (i) only as long as required to fulfill the purposes set out above, (ii) where The Resolute Coach has a legitimate interest in using Your Personal Data, until You object to The Resolute Coach’s use of Your Personal Data, or (iii) where You gave Your consent, until You withdraw it. However, where The Resolute Coach is required by applicable law to retain Your Personal Data longer or where Your Personal Data is required to assert or defend against legal claims, The Resolute Coach will retain Your Personal Data until the end of the relevant retention period or until the claims in question have been settled.
5. RIGHT TO ACCESS, TO RECTIFICATION AND OTHER RIGHTS
The Resolute Coach will take reasonable steps to ensure that the Personal Data collected is used for the purposes stated in this Privacy Policy and that such Personal Data is correct and up to date.
You have a right to access Your Personal Data. In addition, You have a right to request the rectification, completion, update or erasure of Your Personal Data. You have a right to restrict processing. You also have a right to obtain a copy of Your Personal Data stored by The Resolute Coach. You have a right to object, in relation to specific processing of Your Personal Data. Additionally, You may have a right to data portability.
You may exercise Your rights by sending an email to jamie@theresolutecoach.com.
Depending on the scope of the request, The Resolute Coach reserves the right to charge a reasonable fee to cover any out-of-pocket costs incurred in connection with such access, modification and deletion of Personal Data. The Resolute Coach may deny access to Personal Data in limited circumstances, defined by applicable laws and regulations.
6. DATA RECIPIENTS
The Resolute Coach may disclose Your Personal Data if required by law or if The Resolute Coach believes in good faith that such disclosure is reasonably necessary to comply with legal process (for example, a warrant, a subpoena, or other court order) or protect the rights, property, or personal safety of The Resolute Coach, The Resolute Coach’s customers, or the public.
If allowed by applicable law, The Resolute Coach may also share Your Personal Data with third parties in order to offer You targeted marketing or advertising.
7. DATA SECURITY
The Resolute Coach undertakes to ensure the protection and security of Personal Data that You choose to communicate, in order to ensure the confidentiality of Your Personal Data and prevent Your Personal Data from being distorted, damaged, destroyed or disclosed to unauthorized parties.
The Resolute Coach maintains reasonable physical, electronic, and procedural safeguards to protect Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction. As part of those safeguards, The Resolute Coach employs sophisticated technology designed to protect Personal Data during its transmission and prevent transmission errors or unauthorized acts of third parties. However, while The Resolute Coach strives to protect Your Personal Data, in light of the inevitable risks of data transmission over the internet, The Resolute Coach cannot guarantee full protection against any error occurring during the course of Personal Data transmission which is beyond The Resolute Coach’s reasonable control.
Since all Personal Data is confidential, access is limited to employees, contractors and agents of The Resolute Coach or The Resolute Coach Group Companies who have a need to know such data in carrying out their tasks. All the people who have access to Your Personal Data are bound by a duty of confidentiality and subject to disciplinary actions and/or other sanctions if they fail to meet these obligations.
However, it is important for You to exercise caution to prevent unauthorized access to Your Personal Data. You are responsible for the confidentiality of Your password and information appearing on Your account. Consequently, You must ensure that You log out of Your session in the event of shared use of a computer.
8. COOKIES
The Site may use cookies or other technologies serving the same or similar purpose (together referred to as “cookies”), that may collect or store Personal Data. Cookies are text files stored and used to record Non-Personal and Personal Data concerning Your browsing and use of the Site. Cookies can be either persistent (i.e., remain after You logoff from the Site in order to be used on Your subsequent visits to the Site) or transient (i.e., removed when You close the web browser).
9. LINKS TO WEBSITES NOT CONTROLLED BY THE RESOLUTE COACH
The Site might offer links to third party websites which may be of interest to You.
The Resolute Coach does not exercise any control over the content of third party websites or the practices of these third parties in connection with the protection of Personal Data that they might collect and are thus not in the control of The Resolute Coach. Consequently, The Resolute Coach shall have no liability for the content of third party websites or the practices of these third parties concerning the protection of Personal Data.
It is therefore Your responsibility to inform yourself of the privacy policies of these third party websites.
10. DISPUTE RESOLUTION
Although The Resolute Coach has put in place reasonable safeguards to protect Personal Data, The Resolute Coach recognizes that there is no method of transmitting or storing Personal Data that is completely secure.
However, The Resolute Coach is committed to ensure the privacy of Personal Data: if You have a reason to believe that the security of Your Personal Data has been compromised or misused, You should contact The Resolute Coach via the following address: jamie@theresolutecoach.com
The Resolute Coach will investigate and attempt to resolve complaints regarding use and disclosure of Personal Data in accordance with the principles contained in this Privacy Policy.
Unauthorized access to Personal Data or the improper use of Personal Data may constitute offenses under local law.
If Your usual place of residence is in European Union, Lichtenstein, Norway or Iceland, You have a right to file a complaint with Your competent data protection authority.
11. CONTACT
For any additional question concerning this Privacy Policy, to opt out of receiving information from The Resolute Coach or any request regarding Your rights in Your Personal Data You should contact jamie@theresolutecoach.com via the following address: jamie@theresolutecoach.com
12. DATE OF ENTRY INTO FORCE OF THE PRIVACY POLICY AND CHANGES TO IT
This Privacy Policy may be updated according to The Resolute Coach requirements and circumstances, or where required by applicable laws and regulations so please check back periodically for updates.
If major changes occur to this Privacy Policy, The Resolute Coach may inform You via email or via posting a notice on the Sites.